Support
Help for ALFREDx users, administrators, and organisations evaluating the platform.
If your organisation already uses ALFREDx
Your ALFREDx workspace is administered by your own organisation. For password resets, account access, permissions, or questions about work assigned to you, contact your organisation's ALFREDx administrator first — they can resolve most issues immediately.
- Technical support: support@alfredx.com
- Privacy and data requests: privacy@alfredx.com
- General enquiries: hello@alfredx.com
We aim to respond to support enquiries within one business day.
ALFREDx operates across Singapore, India, and Indonesia.
How do I get an ALFREDx account?
Accounts are created by your organisation's ALFREDx administrator. ALFREDx is available to any organisation under a commercial subscription, and administrators provision accounts for their teams. If your organisation does not yet use ALFREDx, visit alfredx.com to request a demonstration.
I can't sign in to the mobile app.
Confirm you are using the work email address your administrator registered. If the problem persists, contact your organisation's administrator, who can verify your account status and permissions.
Which devices are supported?
ALFREDx is available on iOS and Android, and through any modern web browser.
Does the mobile app work offline?
Yes. Work continues without a network connection and synchronises automatically when connectivity is restored.
How do I delete my account?
Visit alfredx.com/account-deletion or email privacy@alfredx.com.